Refund Policy

1. Refund Eligibility

Due to the digital nature of proxy services, refunds are evaluated on a case-by-case basis. You may be eligible for a refund under the following circumstances:

• Proxies were not delivered within 24 hours of payment
• Proxies are non-functional and cannot be replaced within a reasonable timeframe
• Service was not as described (misrepresentation of proxy type or location)
• Account was incorrectly charged due to a system error

2. Non-Refundable Cases

Refunds will not be issued for:

• Proxies that have been used (verified by usage logs)
• Account suspension due to violation of our Terms of Service
• Change of mind after proxies have been provisioned
• Issues caused by third-party software, networks, or user configuration
• Expired proxy rental periods

3. How to Request a Refund

To request a refund, contact support@cheapipv4proxy.cc within 7 days of your purchase. Include your order number and a detailed description of the issue. Our support team will respond within 48 hours.

4. Refund Processing

Approved refunds will be processed through the original payment method (via Paddle) within 5-10 business days. The refund amount will be for the affected proxies only; any functioning proxies in the same order are non-refundable.

5. Partial Refunds

If some proxies in an order are non-functional while others work correctly, a partial refund may be issued for the affected portion. This is evaluated based on the ratio of non-functional to functional proxies.

6. Replacement Policy

Before issuing a refund, we may offer to replace non-functional proxies at no additional cost. If replacement proxies also fail to function, a refund will be processed.

7. Chargebacks

We encourage customers to contact us before initiating a chargeback with their bank or card issuer. Unauthorized chargebacks may result in account suspension and collection efforts for the disputed amount.